![]() People can continue to work where they are most proficient on an ongoing basis, but periodic rotation means everyone is familiar with everything! Otherwise, a team member’s vacation or a sick day could derail the efficiency of your office. If you have staff assigned to work on either specific properties, or specific aspects of property management, at consider rotating them periodically. It’s important that all team members answer questions consistently. The ones you experience regularly should be documented in an FAQ, and each team member should both memorize and keep a copy of it handy. ![]() There are questions that prospective and existing property owners will always ask your team. Make Sure They Know How To Answer Popular Questions Your property management team is responsible for arranging all necessary maintenance, so empowering them with visual knowledge only improves their ability to do their job well. This means going out with them when maintenance contractors are doing the work and explaining the important aspects of the process. Make sure that even your administrative staff has seen what it takes to keep the property kept up at all times. Have Them Shadow Other Professionals Working Around The Property. Focus on offering the following training: ![]() Offering appropriate training for all members of your property management team makes all of the difference in the world. It is important that all members of your property management team remain on the same page that way the level of service delivered to your residents is always consistent.
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